Almost anyone can call themselves a ‘lawyer’ and offer various legal services without any qualifications, insurance or oversight at all.

Mayfield Bell is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority, which sets rules about the training and qualifications needed to become a solicitor, the way in which solicitors carry out their work and the amount of insurance they must carry.  This means that you can have far greater confidence in using our services compared to someone who belongs only to a voluntary trade association or is completely unregulated.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then please discuss your concerns with the person dealing with your case so that we can try to resolve any issues as soon as possible. If however you wish to make a formal complaint, please write to or email us at:

Compliance Officer for Legal Practice

Mayfield Bell

Future Business Centre

Cambridge 

CB4 2HY

Email: enquiries@mayfieldbell.com 

Please quote the file reference which is normally found at the top of any client care letter or other correspondence you have received from us. Please also set out clearly what you feel is unsatisfactory about the service we have provided.  We will acknowledge your complaint within fourteen days of receiving it and will investigate it thoroughly as quickly as possible.  We will write to you when we have made our findings and then offer to discuss them with you.  Making a complaint will not affect how we handle your case. 

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint from us and either
• No more than six years from the date of the act/omission or
• No more than three years from when you should reasonably have known there was cause for complaint

If you would like more information about the Legal Ombudsman, please contact them using the details below:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5 pm

Email: enquiries@legalombudsman.or.uk

Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help you if you have serious concerns about the behaviour of any solicitor. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other protected characteristic. You can raise your concerns with the Solicitors Regulation Authority.